Question 1

How does certificate verification work?

Accepted Answer

Every certificate has a unique ID, QR code, and permanent verification URL. Anyone can scan the QR or visit the URL to instantly confirm authenticity, the issuing organisation, and validity — no account required.

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Question 2

Are the certificates tamper-proof?

Accepted Answer

Yes. Each credential is cryptographically signed with your organisation's keys and includes tamper-detection checks. Any modification invalidates the signature, making forgery detectable and effectively impossible.

Question 3

Can I use my own branding and domain?

Accepted Answer

Absolutely. On Professional and Enterprise plans you get full white-label branding — your logo, colours, custom verification domain, and branded delivery emails.

Question 4

How do I issue certificates in bulk?

Accepted Answer

Upload a CSV of recipients or connect your LMS/API. iCertify generates personalised, signed certificates for every recipient in a single batch and can email them automatically.

Question 5

Do certificates expire or disappear?

Accepted Answer

Certificates are hosted for the lifetime of the credential at a permanent URL. You can optionally set expiry dates for credentials that require renewal, and recipients keep access forever.

Question 6

Is iCertify secure and compliant?

Accepted Answer

iCertify uses SSL encryption, encrypted cloud storage, role-based access, immutable audit logs, and is UK GDPR ready with a 99.99% uptime SLA on Enterprise plans.

Question 7

Can I integrate iCertify with my existing tools?

Accepted Answer

Yes. Our REST API, webhooks, and native integrations let you connect LMS platforms, HR systems, and event tools to auto-issue and verify credentials.

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